One of the fundamental personal non-pecuniary rights of a citizen — the right to a name was restored after the human rights commissioner in Rostov region had stepped in.

When Ms A. first applied to the commissioner on 26 March 2014, she was timely explained her rights guaranteed by the Federal Law On the Order of Consideration of Applications Submitted by Citizens of the Russian Federation. This made it possible for her to put an end to the long-lasting dispute with the registry authorities.

The error committed by an officer at the Voroshilovsky Department of the Registry Office in Rostov-on-Don 20 years ago when registering the applicant's name could result in a legal incapability because the person would not have an opportunity to confirm authenticity of her identity documents. At the same time, the reluctant approach and shifting the blame to the applicant’s shoulders practiced by the authorities are by no means acceptable in the case when the citizen’s right has been evidently violated.

In her second application Ms A. thanked members of the commissioner’s office for their timely stepping in and the proper consultations.