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Statistics of calls to the Hotline of the High Commissioner for Human Rights in the Russian Federation

20 May 2020

Since March 27, 2020, a 24-hour hotline has been set up by the Office of the High Commissioner for Human Rights in the Russian Federation.

From March 30 to May 15, 2020, 2190 calls were received.
The total number of complaints from citizens to the Office of the High Commissioner for Human Rights in the Russian Federation: 1156.
The number of letters sent by the Office of the High Commissioner for Human Rights in the Russian Federation to the competent authorities: 719.
Clarifications provided: 342. Under consideration: 95.


The main topics of appeals:
— related to the coronavirus pandemic situation — 359
— requests for information on previous complaints — 980
— on how to submit an application to the High Commissioner for Human Rights in the Russian Federation — 289
— reference information — 99
— ambiguous appeals — 81
— complaints about the actions of public authorities — 51
— complaints related to pension provision and social support — 28
— accommodation issues- 21
— labor disputes — 21
— criminal prosecution — 20
— court decisions -13
— on personal reception by the High Commissioner for Human Rights in the Russian Federation — 11
— call failure — 6
— on personal reception by Counselor of the High Commissioner for Human Rights in the Russian Federation v. F. Nemchenkov — 5
— appeals by relatives of citizens located in the Syrian Arab Republic- 5
— thanks to the High Commissioner for Human Rights in the Russian Federation — 3
— about the meeting with head of the Department for Protection of Political Rights N. B. Slyusar — 2
— the wrong number dialed — 1
— others — 179

Legal assistance by the High Commissioners for Human Rights in the Russian Federation:
— advisory assistance
— request direction
— application filing
— appeals
— claims to other authorities.

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